Shipping policy

• All shipping addresses must pass our address verification system before orders can be processed
• Customers are responsible for providing complete, accurate shipping addresses including apartment/suite numbers, correct zip codes, and any special delivery instructions
• We reserve the right to contact customers to verify addresses that appear incomplete or invalid

• If a package is returned as undeliverable due to an incorrect or incomplete address, we will:
  • Contact the customer within 48 hours via email
  • Request address verification and correction
  • Hold future shipments until a verified address is provided
• Customers have 10 business days to respond with a corrected address
• If no response is received within 10 business days, the subscription will be paused

• Paused subscriptions due to address issues will remain paused for up to 30 days
• During the pause period, no charges will occur and no boxes will be shipped
• If address issues are resolved within 30 days, the subscription will resume and missed boxes will be sent (subject to inventory availability)
• After 30 days without resolution, subscriptions may be cancelled with remaining prepaid amounts refunded minus a processing fee

• Customers must notify us immediately of any address changes
• Reshipment fees may apply for packages returned due to customer-provided incorrect addresses
• We are not responsible for packages delivered to addresses provided by the customer, even if the address later proves to be incorrect

• For prepaid subscriptions: If cancelled due to unresolvable address issues, remaining months will be refunded minus a $10 processing fee and any boxes already shipped
• No refunds will be provided for boxes successfully delivered to customer-provided addresses